Privacy Policy & Terms of Service

Privacy Policy

Welcome to Mattress Avenue! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mattressavenue.com) or purchase from us in person or online.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

a. Personal Information:

Name, Email address, Phone number, Shipping, billing address and payment information (processed securely through third-party payment processors)

b. Non-Personal Information:

IP address, Browser type and version. Pages visited on our website, referring website, date and time of visit

2. How We Use Your Information

We use the information collected to:

Process and fulfill orders. Provide customer support. Improve our website and services. Send promotional offers (with your consent). Prevent fraudulent transactions. Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service providers: Payment processors, shipping partners, and marketing platforms to fulfill orders and provide services.Legal compliance: If required by law, we may disclose your information to authorities.Business transfers: In case of a merger, sale, or transfer of assets, your information may be included in the transaction.

4. Data Security

We implement security measures such as encryption, secure payment processing, and access restrictions to protect your personal data. However, no method of transmission over the internet is 100% secure.

5. Your Choices and Rights

Opt-out of marketing emails: You can unsubscribe at any time by following the instructions in our emails.Access or update information: You may request to review or update your information by contacting us.Delete your information: You may request deletion of your personal data, subject to legal and operational obligations.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website.

10. Contact Us. If you have any questions about this Privacy Policy, please contact us.

By using our website or purchasing from Mattress Avenue, you agree to the terms of this Privacy Policy.

Effective Date: 2/12/2025

Terms of Service

Welcome to Mattress Avenue! These Terms of Service ("Terms") govern your access to and use of our website (mattressavenue.com) and any purchases made in-store or online. By using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing our website or making a purchase, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our services.

2. Products and Orders

All purchases are subject to availability.Prices and product descriptions are subject to change without notice.We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing.

3. Payment and Billing

All payments must be made at the time of purchase.We accept major credit cards and other secure payment methods.Payment processing is handled by third-party providers, and we do not store credit card details.

4. Shipping and Delivery

We offer shipping within [list applicable regions].Delivery times are estimates and may vary due to factors beyond our control.Customers are responsible for providing accurate shipping information. Incorrect details may result in delayed or lost shipments.

5. Returns and Refunds

We accept returns within [X] days of delivery if the product is in its original condition.Refunds are processed after the returned item is inspected.Customers are responsible for return shipping costs unless the product is defective or incorrect.

6. Warranty and Liability

Our mattresses come with a [X]-year limited warranty covering manufacturing defects.Mattress Avenue is not responsible for damages caused by improper use or neglect.We are not liable for indirect or incidental damages arising from the use of our products.

7. User Conduct

Users must not engage in fraudulent, abusive, or unlawful activities on our website.Any attempt to disrupt or compromise our website security is strictly prohibited.

8. Intellectual Property

All content on our website, including images, logos, and text, is owned by Mattress Avenue and protected by copyright laws.Users may not copy, distribute, or modify any website content without prior written consent.